I have access to my account and I want to change my password, how to do?

You would like to change your password ? It’s really easy:

  1. Go to the Settings & Team tab of your Qonto app.

  2. Click on the Security section, on the left, and then click on Update to reset your passwords.

  3. Finally, enter your current password to create a new one.

💡If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone.

I have forgotten my password and I can no longer access my account, how to do?

Don't worry, it happens! To reset your password, please do the following actions.

From a computer

  • Go to the login page, then click on Forgot Password

  • Enter your email address

  • Open the email sent to your email address and click on Change your password

  • Enter your new password

  • If you have set up Strong Customer Authentication, click on the notification sent to your paired phone to confirm your identity

  • If you have not yet set up strong authentication, enter the confirmation code you received on your phone number

  • Your password is changed 🎉

From the mobile app

  • Go to the login screen, then click on Forgot

  • Enter your email address

  • Open the email sent to your email address and click on Reset your password

  • Enter your new password

  • If you have set up strong authentication and the password change is done from your paired phone, your password is changed 🎉

  • If you have set up strong authentication and the password is changed from a phone other than the paired phone, click on the notification sent to the associated phone to confirm the change

  • If you have not yet set up strong authentication, enter the confirmation code you received on your phone number

Some safety tips

To improve your account’s security, we recommend :

  • Changing your password often.

  • Your password should be at least 9 characters long and avoid easy-to-guess information such as your name, your birthdate, numbers series, etc.

Note: Never, ever give your password (to Qonto, or to anyone). It’s personal and helps you protect your account. If you think you are being defrauded, change your password right away and check this article to know what to do.

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