I have access to my account and I want to change my password, how to do?
You would like to change your password ? It’s really easy:
From your web app, go to Settings in the bottom left corner.
Click on Personal settings > Security, and then click on Change Password to reset your password.
Finally, enter your current password to create a new one.
💡 If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone.
Note: If you signed in using Google / Apple and do not have a password on your account, there’s no further need to set up a password, as Google and Apple are secure. You’ll notice that the Change Password button is disabled.
I have forgotten my password and I can no longer access my account, how to do?
Don't worry, it happens! To reset your password, please do the following actions.
From a computer
Go to the login page, then click on Forgot Password
Enter your email address
Open the email sent to your email address and click on Change your password
Enter your new password
If you have set up Strong Customer Authentication, click on the notification sent to your paired phone to confirm your identity
If you have not yet set up strong authentication, enter the confirmation code you received on your phone number
Your password is changed 🎉
From the mobile app
Go to the login screen, then click on Forgot
Enter your email address
Open the email sent to your email address and click on Reset your password
Enter your new password
If you have set up strong authentication and the password change is done from your paired phone, your password is changed 🎉
If you have set up strong authentication and the password is changed from a phone other than the paired phone, click on the notification sent to the associated phone to confirm the change
If you have not yet set up strong authentication, enter the confirmation code you received on your phone number
Some safety tips
To improve your account’s security, we recommend :
Signing in using Google / Apple (Sign in with Apple is available only on iOS 13 or later).
Changing your password often.
Your password should be at least 9 characters long and avoid easy-to-guess information such as your name, your birthdate, numbers series, etc.
Note: Never, ever give your password (to Qonto, or to anyone). It’s personal and helps you protect your account. If you think you are being defrauded, change your password right away and check this article to know what to do.