I have access to my account and I want to change my password:
🖥️ From a computer:
Go to Settings in the bottom left corner and click on Personal settings.
Click on Security, and then click on Change Password to reset your password.
Finally, enter your current password to create a new one.
📲 From the mobile app:
Go to Menu > settings symbol “⚙️” > Security
Select Change password.
Enter your current password and define a new one.
☝️ Good to know: If you're signed in using Google / Apple and do not have a password on your account, there’s no further need to set up a password, as Google and Apple are secure. You’ll notice that the Change Password button is disabled.
I have forgotten my password and can no longer access my account:
🖥️ From a computer
Go to the login page, then click on Forgot Password
Enter your email address
Open the email sent to your email address and click on Change your password
Enter your new password
If you have set up Strong Customer Authentication, click on the notification sent to your paired phone to confirm your identity
If you have not yet set up strong authentication, enter the confirmation code you received on your phone number
Your password is changed
📲 From the mobile app
Go to the login screen, then click on Forgot
Enter your email address
Open the email sent to your email address and click on Reset your password
Enter your new password
If you have set up Strong Customer Authentication and the password change is done from your paired phone, your password is changed
If you have set up strong authentication and the password is changed from a phone other than the paired phone, click on the notification sent to the associated phone to confirm the change
If you have not yet set up strong authentication, enter the confirmation code you received on your phone number
Safety tips
To improve your account’s security, we recommend :
Signing in using Google / Apple (Sign in with Apple is available only on iOS 13 or later).
Changing your password often.
Opt for a strong and unique password for each of your online accounts. Avoid using birthdates, your pet's name, or simple number sequences like "12345..." or "0000...".
⚠️ Important: Never, never give your password (to Qonto, or to anyone). It’s personal and helps you protect your account. If you think you are being defrauded, change your password right away and check this article to know what to do.