How do I make a claim?
If you're unhappy with your experience at Qonto, you can easily and quickly make a complaint to our teams, regardless of the reason for your dissatisfaction.
In this case, here is the procedure to follow:
Contact our customer service: First, please contact our support team by chat.
Most of the time, a solution is found by our agents. But if you are still not satisfied with the result of your claim, you can file a complaint by mail.
File a claim online or by mail: You have two options to send us a complaint:
Online: You can send us your complaint at [email protected].
By post: you must send a registered letter with acknowledgment of receipt (or equivalent) to the following address: Qonto, Service Réclamations, 18 Rue de Navarin, 75009 Paris.
File a claim if your a german customer (with a DE IBAN)
You have two options to send us a complaint:
Online: You can send us your complaint at [email protected]By post: Send a registered letter with acknowledgment of receipt to the following address:
OLINDA Zweigniederlassung DeutschlandBeschwerdemanagement Qonto
Warschauer Platz 11-13
10245 Berlin - Deutschland
We'll keep you updated within 24 business hours once your claim has been received.
Your complaint will then be processed by the appropriate department as soon as possible and, at the latest, within 15 working days, except in exceptional cases which will be notified to you in advance (in these situations, the final answer will be sent to you within a maximum of 35 working days).
☝️ Good to know: as you are acting in a professional capacity, you are not eligible for the mediation procedure.