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How to pair my phone with my Qonto account for the first time?
How to pair my phone with my Qonto account for the first time?
Updated over a week ago

At Qonto, we are using a Strong Customer Authentication system for an even more secure account. That's why you need to pair your phone with your Qonto account. It will allow you to confirm both your actions and your identity in just a click.

💡 Good to know: using Strong Customer Authentication is mandatory since the application of the Payment Services Directive (PSD2).

How does it work?

Make sure the phone you use for this action is yours, because it will be the one you'll receive confirmation notifications on for your future actions. You can pair only one phone per profile.

  1. Go to your Qonto mobile app and log in

  2. Click on Pair this phone

  3. Enter your confirmation code sent by SMS

  4. Finally, if it's not done yet, turn your notifications on by clicking on Open settings

  5. Well done, your phone is now paired with your Qonto account!

☝️ Good to know: If you haven’t paired your phone yet, you can do it now. You just have to go to the More tab of your Qonto app, select the Settings & Tools section, and click on Security. Then, all you have to do is follow the steps above.

💡 The SCA is available for phones using iOS, Android or HarmonyOS (Huawei/Honor).

I can't pair my phone, what should I do?

If you face any issues while pairing your phone with your Qonto app, check that:

  • The confirmation code we sent you by SMS is correct or hasn't expired (don't worry, you will be able to request a new one)

  • You have a good network

  • Your Qonto app is updated

If you believe the security of your account is compromised, or you need further assistance pairing your device, contact us.

What if I don't have a smartphone to associate?

  • It is mandatory to associate a phone with your account. As a financial institution, we are subject to European security standards, and associating your device helps meet the required security needs.

  • If needed, you can associate your personal device. The process is 100% secure, and the Qonto app does not collect any of your personal data.

💡 A smartphone is a tool that is becoming necessary for many daily uses. Therefore, getting one now would not only ensure the secure maintenance of your Qonto account but also help you anticipate future needs.

Can I log into my account with a phone other than the paired phone?

It is possible to log in to your account from a phone which is not the paired phone.

After entering your credentials, a confirmation request will be sent to the paired phone to authenticate the login attempt.

You will then have the option to mark the phone as a trusted device for 90 days.

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