In some cases, the SMS you are expecting may not arrive on your phone.
💡 If you have not received the SMS, we will send it to you automatically on the mobile app Whatsapp, if it is active on your phone, for the following cases:
Setup of 2-step verification
Activation of Strong Customer Authentication
Confirmation and update of your phone number
Confirmation of some card transactions on internet
You don’t have Whatsapp on your phone yet? We advise you to download it and then retry.
Then, if you still don't receive an SMS, here are some tips on how to deal with the situation:
Make sure you have an adequate telephone network
If you have a dual SIM phone, remove the SIM not associated with the Qonto's account
If the roaming is on, turn the roaming off and try again
Check if the hour and the date of the phone is set in automatic mode
Re-start the phone again
If you are abroad, send an email/message to your phone number operator and verify that the SMS are on and without the limits
☝️ If you have followed these steps and the problem persists, contact our support from the chat on your Qonto interface.