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Managing accesses and account security
Account security
I am concerned that the security of my account has been compromised, what can I do?
I am concerned that the security of my account has been compromised, what can I do?
Updated over a week ago

You can no longer access your account? Do you notice a suspicious transaction on your account? Have you received a strange call from an alleged Qonto employee?

Don't worry, we are fully available to answer all your questions and make sure your account is safe. 🕵️

What should I do if someone has taken control of my Qonto account?

If you are unable to log in to your account, it is possible that someone has taken control of your account.

In this case, it's important to contact us as soon as possible.

Our team will check your account and assist you step by step in securing it so that you can regain access as soon as possible.

What if someone has impersonated me to open a Qonto account?

Our services have very strict controls when creating a new account, in accordance with the laws in application. 🧐

If you are concerned that someone else has opened a Qonto account in your name or in your company's name, here are the steps to take:

  1. File a complaint as soon as possible with the competent authorities, so that you can send us the report when you contact us

  2. Please bring a copy of your ID and a Kbis (business registration certificate) of your company that is less than 3 months old

All you have to do is send us these documents by e-mail or directly by chat so that we can take the necessary measures.

What should I do if someone has contacted me pretending to be a Qonto employee?

If you have been contacted by phone by a Qonto employee alerting you to suspicious transactions on your account, it is possible that you have been in contact with a fraudster.

💡 A Qonto employee will never ask you for your card ID, nor for a confirmation code received via SMS!

When faced with such a case, here's what to do:

  1. Go to your Qonto interface, and deactivate the card involved in these transactions by following these few steps

  2. Gather as much information as possible about the person who contacted you (name, phone number)

  3. Contact our support as soon as possible

We will then be able to take over and make sure that your account is secure!

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