It may happen that your card is blocked, for security measure, when you are abroad in a sensitive country.
If you are travelling abroad in one of the countries listed below, we ask you to contact our customer service team about two weeks before your trip and declare:
- the return date of your stay abroad
- an estimate of your expenses per week with the card concerned
- the nature of your trip (business/private)
- the last 4 numbers of the cards concerned
Here is the list of countries concerned:
Afghanistan
Albania
Samoa Islands
Bahrain
Bahamas
Bosnia and Herzegovina
Barbados
Brunei Darussalam
Botswana
Burkina Faso
Central African Republic
Cuba
Eritrea
Ghana
Guatemala
Guam
Iran
Iraq
Jamaica
Cambodia
Saint-Christophe-et-Niévès
Lebanon
Libya
Saint Lucia
Macao
Morocco
Marshall Islands
Myanmar
Mongolia
Mauritius
Mauritania
Namibia
Nigeria
Nicaragua
Nioué
Nauru
Pakistan
Panama
Palau
Palestine
Puerto Rico
Democratic People’s Republic of Korea (North Korea)
Seychelles
Senegal
Sudan
Somalia
South Sudan
Syria
Trinidad and Tobago
Uganda
Virgin Islands
Samoa
Kosovo
Yemen
Zimbabwe
Cayman Islands