You have changed your phone and want to pair it to your account? Pairing a new phone is very simple and requires you to perform only two steps: a phone check and an identity check. It will only take you a few minutes.
We invite you to do the following actions:
Start by opening your Qonto app on your new phone and enter your credentials
On the screen that pops up, click on Change paired device
Start the recovery process by e-mail. We'll first send you an e-mail, that you'll need to open with your new phone. From this e-mail, click on Verify my phone
Back on your Qonto app, you'll only need to check your identity. To do so, we'll ask you to take a picture of your face. Adjust your face with the frame and click to take the picture.
✌️Good to know: To have your picture validated, please keep a straight face and make sure your eyes are visible if you wear glasses.
Once the verifications are successful, your new phone is paired, and you can connect to your app as usual.