You have changed your phone and want to pair it to your account?
Pairing a new phone is very simple.
I have transferred data from my old phone to my new phone, what to do?
To pair your new phone to your account, we invite you to do the following actions:
Download the Qonto app on your new phone and enter your credentials
On the screen that pops up, click on Pair this device
Your new phone is paired 🎉
I didn’t transfer data from my old phone to my new phone or the first method didn’t work, what to do?
To pair your new phone to your account, we invite you to do the following actions:
Start by opening your Qonto app on your new phone and enter your credentials
On the screen that pops up, click on Change paired device
Start the recovery process by e-mail. We'll first send you an e-mail, that you'll need to open with your new phone. From this e-mail, click on Verify my phone
Back on your Qonto app, you'll only need to check your identity. To do so, we'll ask you to take a picture of your face. Adjust your face with the frame and click to take the picture.
✌️Good to know: To have your picture validated, please keep a straight face and make sure your eyes are visible if you wear glasses.
Once the verifications are successful, your new phone is paired, and you can connect to your app as usual.
What can I do if my paired phone is lost, stolen or if I can't use it?
If your paired phone is unavailable, don’t worry, you can simply pair a new phone to your account by following the actions in the section above.
If you feel that your account is under a threat, you can contact us through the chat or per email.
💡 As Qonto is a payment institution, for legal obligations it will not be possible to deactivate the SCA, even if only temporarily.
Good to know: If after unpairing your phone, you do not re-paired a new one, your online card payments will automatically be declined. It is therefore necessary to pair a new phone in order to validate your operations.