How can I suspend a Direct Debit?
Updated over a week ago

You can suspend your direct debits directly from your Qonto application.

How to suspend a Direct Debit on your Qonto Web App ? 🖥️

  1. Go to the "Direct debits" section in your Business Account Tab on the left panel of your interface

  2. Select the one you want to suspend. Then, click on the Suspend button at the bottom of the page.

This action will suspend all future payments related to this mandate.

☝️If you change your mind, you can reactivate this Direct Debit clicking on Reactivate.

Suspend a mandate from your mobile application 📲

You can now suspend a mandate from your mobile app.

☝️ Make sure you have updated your Qonto app

➡️ Go to the email: "Creditor XXXX will soon debit your account".

which warns you of an incoming direct debit

➡️ Click on the “View Direct Debit” button

You will be landed to a screen in the mobile application where you can suspend/reactivate the direct debit mandate.

It will also be possible to access this screen from the History tab, by clicking on an old direct debit (only works if there was a previous direct debit).

👉 Good to know: For CORE mandates, this is only going to suspend the current mandate. If the merchant sends a new one, with a different RUM, you’ll need to suspend the new mandate as well. We advise you to contact the merchant in order to avoid this type of situations.

💡If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone.

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