You can suspend your direct debits directly from your Qonto application.
How to suspend a Direct Debit on your Qonto Web App ? 🖥️
Go to the "Outgoing Direct debits" section in your Business Account Tab on the left panel of your interface
Select the one you want to suspend. Then, click on the Suspend future direct debits button at the bottom of the page.
This action will suspend all future payments related to this mandate.
☝️Good to know: if you change your mind, you can reactivate this Direct Debit clicking on Reactivate future direct debits.
Suspend a mandate from your mobile application 📲
☝️ Make sure you have updated your Qonto app
Go to the email: "Creditor XXXX will soon debit your account" which warns you of an incoming direct debit
Click on the “View Direct Debit” button
You will be landed to a screen in the mobile application where you can suspend/reactivate the direct debit mandate.
It will also be possible to access this screen directly from the app:
Go to the the Menu tab > Outgoing direct debits
Select the one you want to suspend. Then, click on the Suspend direct debit button at the bottom of the page.
This action will suspend all future payments related to this mandate.
☝️ Good to know: For CORE mandates, this is only going to suspend the current mandate. If the merchant sends a new one, with a different RUM, you’ll need to suspend the new mandate as well. We advise you to contact the merchant in order to avoid this type of situations.
💡If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone.