What are the different statuses of a card transaction?
Transactions related to your Qonto account appear immediately in your transaction history and your balance is updated instantly.
You can choose to filter the view of your transactions to show only those related to your cards. To do so, from the Business Account > History, you can click on Filters then select Method and Card.
Your interface may provide a clarification depending on the status of the transaction:
A card transaction indicated as "Processing" has been authorized on our end but the merchant has not yet confirmed the debit. The amount is blocked on your account but has not yet been debited (more info here). The transaction will then be declined, reversed or settled.
A card transaction marked as "Declined " has not been authorized and therefore has not been charged to your account (more info here).
A card transaction marked as "Reverted " means that we have not received the confirmation from the merchant. The amount has been released on your available balance.
A card transaction that does not indicate any details is "Settled " and the merchant’s account has been credited. The amount has been debited from your account.
Transaction statuses are important in order to understand how your account balance is calculated.
How are card transactions processed?
When you pay with your Qonto Card, the merchant performs an authorisation request to ensure that you have the required balance on your account. This authorisation request is usually for the same amount as your purchase and appears in your account history as a pending transaction.
The pending flag disappears after the transaction is completed, usually 2 or 3 days after your payment.
In some cases, the amount after a pending card transaction may change over time: If you don't remember the amount of a pending transaction, you can find the most common cases here:
- A balance check
A merchant (automated petrol station, hotel, car rental company, etc.) may make an authorisation request to your bank to ensure that your account has sufficient funds to cover the amount to be paid. These requests may remain marked as 'in process' in your account history for up to 9 days before being processed.
- A card verification
A merchant (online merchant, service app, etc.) may make an authorisation request to your bank (usually for an amount less than €1) to ensure that your card is valid. These requests may remain marked as 'in process' in your account history for up to 9 days before being processed.
-The remaining amount of a previous authorisation request
Sometimes the amount of an authorisation request can be higher than the amount you end up paying. For example, a hotel may run an authorisation request for an amount equivalent to a 3-night stay, while you end up paying for only one night. In some of these cases, a remaining authorisation request (which is the difference between the amount originally authorised and your amount paid) may remain on your account for up to 9 days before it is processed.