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Managing my cards and cards transactions
Managing my cards and cards transactions
All information on Qonto cards
How can I suspend/unsuspend a card ?
What are virtual cards and how to use them ?
How to pay with my physical card before receiving it ?
How long does it take to receive a card ?
What Travel assistance and insurance are offered on the Plus and X cards?
What should I do if my Qonto card is lost or stolen?
What is the Purchase protection insurance on the Plus and the X card?
General
How can I order my Qonto card ?
How can I approve a card request?
How can I add money to my account for the first time?
What are the different Qonto cards ?
How many cards can I have with my Qonto account?
Qonto cards payment and withdrawal limits
Additional information about X card withdrawal limits
What is the difference between the budget limit over a calendar month and 30 rolling days?
What is Instant card and how to use it?
Does Qonto handle cash?
Managing your cards & security
What is the fraud and phishing insurance coverage protection on the cards?
How to customize my Qonto card name?
How does my card insurance work?
What is a card of domiciliation?
What is my card coverage insurance?
Why was my card blocked?
How can I renew a physical card when it expires ?
What to do if I need to activate my insurance or get a quick assistance ?
How do I activate my Qonto card ?
How do I manage my card's settings?
How can I renew a virtual card when it expires?
How can I know my card number, CVV and expiry date?
How do I set the PIN code of my Qonto card?
How to delete a card?
Can I link my American Express card to my Qonto account?
How can I see or change my PIN?
Cards transactions
How do spending categories work for cards?
What’s a “processing” card transaction?
Payment declined but displayed "processing" on my account
Why can’t I validate my payment with a toll?
Why does my transaction appear to be higher than its actual amount?
Do you want to dispute a card debit?
How do I release a deposit ?
Can I pay using signature authorisation?
My card transaction is rejected, what can I do ?
What are the different states of a card payment?
How can I submit a card request?
Apple Pay & Google Pay
How can I pay with Apple Pay?
How can I add my Qonto card to Apple Wallet?
How can I remove my Qonto card from Apple Wallet?
How secure is Apple Pay?
How can I pay with Google Pay?
How can I add and delete my Qonto card on Google Pay?
How secure is Google Pay?
Use of cards abroad
Can I use my Qonto card abroad?
Report your trip abroad
Services
How can I top up my Qonto account by card?
How do Nexi card readers work?
How can I benefit from the LoungeKey™ service?
How can I benefit from the concierge service?
Can I link a card reader (POS) to my Qonto account?
What's the Nexi solution dedicated to Qonto?
