If your transfer was declined, we recommend to follow these steps:
Please check if there's enough money in your balance to process this transfer
Make sure that you select the right operation type (single euro transfer or single non-euro transfer)
Make sure that the name of the beneficiary you have registered matches exactly the one indicated on the RIB
For regulatory reasons, we may not have been able to complete the transfer
Do not hesitate to contact our Customer Support Team for more information.