What should I do if my Qonto card is lost or stolen?
Updated over a week ago

How can I permanently block a card?

Whether your Qonto card is lost, stolen or even broken, you can deactivate it directly from your account:

  1. From the section ‘Business Account’, click on 'Cards'

  2. Select the appropriate card and click on Report lost/stolen, at the bottom of the right-hand side.

  3. Then, select 'Report as lost' or 'Report as stolen'.

  4. Finally, enter your password to confirm the action.

☝️ Good to know:

  • This is an irreversible action that will permanently block your card. So check your recent transactions to make sure that there has been no fraudulent use of your account.

  • The cost of a new physical card is 6 € HT, except if it was lost during shipping.

What should I do if there is a fraudulent operation?

You just checked your last transactions, and you think you are being defrauded? We explain to you what to do, step by step, right here.

If you have any doubts about a transaction, you can start a chat with us by logging in your Qonto interface. **We would be happy to help you.

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