How can I permanently block a card?

Whether your Qonto card is lost, stolen or even broken, you can deactivate it directly from your account:

  1. Go to the Cards section from your Qonto app.

  2. Select the appropriate card and click on Report lost/stolen, at the bottom of the right-hand side.

  3. Then, select Report as lost or Report as stolen.

  4. Finally, enter your password to confirm the action.

☝️ Good to know:

This is an irreversible action that will permanently block your card. So check your recent transactions to make sure that there has been no fraudulent use of your account.

What should I do if there is a fraudulent operation?

You just checked your last transactions, and you think you are being defrauded? We explain to you what to do, step by step, right here.

If you have any doubts about a transaction, you can start a chat with us by logging in your Qonto interface. We would be happy to help you. 🤗

How can I suspend/unsuspend a card?

You cannot find your Qonto card and wish to block it temporarily first, before maybe declaring it lost/stolen ? You can pause it.

How can I block temporarily a card ? 🔒

  • Go to the 'Cards' section of your Qonto app

  • Select the card you want to suspend

  • In the right-hand side tab, at the bottom, click on 'Block card'

  • Select 'Block this card' in the pop-window

  • Submit your choice.

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This action only suspends your card, it doesn't permanently block it.

If you want to be able to use a card again, after you've suspended it, you need to unblock it.

How can I unblock a card following a temporarily blocking ? 🔓

  • Go to the 'Cards' section of your Qonto app

  • Select the card you want to unsuspend

  • In the right-hand side tab, at the bottom, click on 'Unblock card'

  • Type in your password and select 'Unblock this card' in the pop-window

  • Submit your choice.

I haven't found my card and think it is definitely lost/stolen 😔

  • First unblock your card if you have blocked it temporarily

  • Declare it lost/stolen to block it permanently (see How can I permanently block a card? at the top of this page)

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