How can I change my Qonto account password?
Updated over a week ago

I have access to my account and I want to change my password:

🖥️ From a computer:

  1. Go to Settings in the bottom left corner and click on Personal settings.

  2. Click on Security, and then click on Change Password to reset your password.

  3. Finally, enter your current password to create a new one.

📲 From the mobile app:

  1. Go to Menu > settings symbol “⚙️” > Security

  2. Select Change password.

  3. Enter your current password and define a new one.

☝️ Good to know: If you're signed in using Google / Apple and do not have a password on your account, there’s no further need to set up a password, as Google and Apple are secure. You’ll notice that the Change Password button is disabled.

I have forgotten my password and can no longer access my account:

🖥️ From a computer

  • Go to the login page, then click on Forgot Password

  • Enter your email address

  • Open the email sent to your email address and click on Change your password

  • Enter your new password

  • If you have set up Strong Customer Authentication, click on the notification sent to your paired phone to confirm your identity

  • If you have not yet set up strong authentication, enter the confirmation code you received on your phone number

  • Your password is changed

📲 From the mobile app

  • Go to the login screen, then click on Forgot

  • Enter your email address

  • Open the email sent to your email address and click on Reset your password

  • Enter your new password

  • If you have set up Strong Customer Authentication and the password change is done from your paired phone, your password is changed

  • If you have set up strong authentication and the password is changed from a phone other than the paired phone, open the email received directly on the phone to be paired, to confirm the change

  • If you have not yet set up strong authentication, enter the confirmation code you received on your phone number

Safety tips

To improve your account’s security, we recommend :

  • Signing in using Google / Apple (Sign in with Apple is available only on iOS 13 or later).

  • Changing your password often.

  • Opt for a strong and unique password for each of your online accounts. Avoid using birthdates, your pet's name, or simple number sequences like "12345..." or "0000...".

⚠️ Important: Never, never give your password (to Qonto, or to anyone). It’s personal and helps you protect your account. If you think you are being defrauded, change your password right away and check this article to know what to do.

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