🖥️ You can request the closure of your account by following the steps below from a computer:
Go to Settings > Billing and invoices > Price plan details.
Click on Price plan & Invoices.
Select the Close Account button.
Follow the guidance until you reach the confirmation page.
💡 Please note that the account closure option is not available from the Qonto mobile app.
What are the conditions for closing your account?
You are the account holder.
The account is active.
No collective proceedings (judicial reorganization, judicial liquidation, deregistration, etc.) are in progress.
No term deposit account is active.
Your account balance is €0, and there are no pending transactions (transfers, card payments, check deposits).
If any of these conditions are not met, the closure will be postponed until the last day of the following month, and you will be charged for another month.
Frequently Asked Questions
When will the closure of my account occur once initiated?
If you have chosen a monthly billing frequency, it will occur on the last day of the current month. If you submit the request on the last day of the month, it will be postponed to the last day of the next month.
For annual billing, the closure will take place at the end of the prepaid commitment period.
You can track progress of your account closing request in your web app (Settings account > Price Plan & Invoices).
Can I reopen my account if it has been closed?
No, a closed account is permanently deactivated and cannot be reactivated in the future. Once an account is closed, all transfers made to it are automatically returned to the sender. Its closure results in the immediate, permanent, and irrevocable deactivation of your IBAN(s), cards, and the inability to receive or send transfers.
NB: You do not need to return your payment cards.
However, you can cancel your account closure request before the closing date by going to Price plan details > Cancel Closure.
Does the closure incur any fees?
No, closing your Qonto account is free.
Do I still have access to my data after closing my account?
Yes, even if your account is closed, Qonto provides you with unlimited access to retrieve your transaction history and account statements.