A recalled transfer refers to a situation where the emitter bank requests the cancellation of a previously executed transfer.

Incorrect amount or IBAN: If the Account Holder entered the wrong amount or provided an incorrect IBAN during the transfer.

Multiple accidental executions: If the transfer has been mistakenly executed multiple times.

When the emitter bank wishes to cancel a transfer that has already been credited, our team conducts a thorough analysis. Each recall request must be validated by a Qonto account Admin before it can be executed. Without validation, the transfer will not be canceled, and the emitter will not be refunded.

In cases where the emitter bank reports a suspicion of fraud, our team will investigate the situation and approve the cancellation of the transfer if necessary.