When you receive a new transfer, note that the SEPA standard allows the emitter bank to request a funds recall.
What are the conditions?
If the account owner entered the wrong amount or IBAN.
If the transfer has been executed several times by mistake.
How does it work?
When the emitter bank wants to cancel a transfer already credited, our team carefully analyzes the situation. Each of these recalls must be validated by a Qonto account Admin to be executed. Without validation, the transfer won't be canceled and the emitter won’t be refunded.
In case of fraud suspicion
If the emitter bank reports us a fraud suspicion, our team will analyze the situation and validate the transfer cancellation.