You can request a refund of a SEPA Core Direct Debit within 8 weeks without giving any particular justification. For all unauthorized transactions, you have 13 months to dispute it.
What is a SEPA CoreDirect Debit?
All you have to do is to look on the mandate for the following words: "You are entitled to a refund from your bank under the terms and conditions of your agreement with your bank. A refund must be claimed within 8 weeks starting from the date on which your account was debited".
⚠️ However, you can’t dispute a SEPA B2B Direct Debit as indicated on the mandate.
How does it work?
You can ask a refund of a SEPA Core Direct Debit directly from your computer and connect to your Qonto account. This has to requested within 8 weeks once the direct debit has been processed.
From your Web app go to your History to select the debit
Click on Request a refund in the transaction detail modal.
👉 You’ll be refunded within 24 hours.