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How can I dispute a direct debit?
Updated over a week ago

You can request a refund of a SEPA Core Direct Debit within 8 weeks without giving any particular justification. For all unauthorized transactions, you have 13 months to dispute it.

What is a SEPA CoreDirect Debit?

All you have to do is to look on the mandate for the following words: "You are entitled to a refund from your bank under the terms and conditions of your agreement with your bank. A refund must be claimed within 8 weeks starting from the date on which your account was debited".

⚠️ However, you can’t dispute a SEPA B2B Direct Debit as indicated on the mandate.

How does it work?

You can ask a refund of a SEPA Core Direct Debit directly from your computer or your mobile application. This has to requested within 8 weeks once the direct debit has been processed.

  • From your desktop app go to the Business Account in your History tab to select the debit

  • Click on Request a refund in the transaction detail modal.

  • From your mobile, you will need to click on the email announcing the upcoming direct debit

☝️ Good to know: you will be refunded within 24 hours on working days.

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