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How can I update my email address?
How can I update my email address?
Updated over a week ago

You can change your email address at any time by accessing your Qonto application from your desktop or your mobile.

Do have access to your Qonto interface?

💻 From a computer

  1. Go to Settings in the bottom left corner and click on Personal settings > Personal profile.

  2. Click on the Change button - bellow to your current email address

  3. Then, you'll enter your new email address

  4. Confirm it by entering the 6-digit verification code you received by email.

  5. If you have set up Strong Customer Authentication, confirm your identity on your paired device

  6. If you haven't set up Strong Customer Authentication yet, enter the confirmation code you received on your phone number

  7. Your email address is changed!

📱From the mobile application

  1. Go to the Plus tab of your mobile app and click on Personal profile in the Personal settings section

  2. Click on the pencil-shaped emoticon on the right

  3. Then, you'll enter your new email address

  4. Confirm it by entering the 6-digit verification code you received by email.

  5. If you have set up Strong Customer Authentication, confirm your identity on your paired device

  6. If you haven't set up Strong Customer Authentication yet, enter the confirmation code you received on your phone number

  7. Your email address is changed!

Do you have a password set up yet?

If you don’t have a password set up yet (you signed up with Google / Apple), you will be required to set up one when you change your email.

In addition to following the steps above 👆:

  1. After you enter your 6-digit verification code, you will be signed out of your account.

  2. You will receive another email with instructions to set up your password

  3. Click on the link in your email to set up your password

You don't have access to your Qonto app or an error message is displayed?

To proceed with this modification, we need to verify your identity. We just want to ensure that no one is trying to impersonate you.🕵️‍♂️

Please send us the following elements by chat:

  • A selfie, having in your hand your ID document close to your face, and a blank sheet of paper with the current date and the word QONTO handwritten.

  • The following information:

    1. Company's name

    2. SIREN

    3. Last name

    4. Name

    5. New email address

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