You can change your email address at any time by accessing your Qonto application from your desktop.

You do have access to your Qonto interface?

  1. Go to the Settings & Tools tab of your app and click on Personal profile in the Personal settings section

  2. Click on the Change button - right next to your current email address

  3. Then, you'll enter your new email address

  4. Confirm it by entering the 6-digit verification code you received by email.

  5. If you have set up Strong Customer Authentication, confirm your identity on your paired device

  6. If you haven't set up Strong Customer Authentication yet, enter the confirmation code you received on your phone number

  7. Your email address is changed!

You don't have access to your Qonto app or an error message is displayed?

To proceed with this modification, we need to verify your identity. We just want to ensure that no one is trying to impersonate you.🕵️‍♂️

Please send us the following documents by chat:

  1. This form completed and signed by you

  2. A selfie, having in your hand your ID document close to your face, and a blank sheet of paper with the current date handwritten

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