You can change your email address at any time by accessing your Qonto application from your desktop or your mobile.
Do have access to your Qonto interface?
💻 From a computer
Go to the Settings & Tools tab of your web app and click on Personal profile in the Personal settings section
Click on the Change button - right next to your current email address
Then, you'll enter your new email address
Confirm it by entering the 6-digit verification code you received by email.
If you have set up Strong Customer Authentication, confirm your identity on your paired device
If you haven't set up Strong Customer Authentication yet, enter the confirmation code you received on your phone number
Your email address is changed!
📱From the mobile application
Go to the Plus tab of your mobile app and click on Personal profile in the Personal settings section
Click on the pencil-shaped emoticon on the right
Then, you'll enter your new email address
Confirm it by entering the 6-digit verification code you received by email.
If you have set up Strong Customer Authentication, confirm your identity on your paired device
If you haven't set up Strong Customer Authentication yet, enter the confirmation code you received on your phone number
Your email address is changed!
Do you have a password set up yet?
If you don’t have a password set up yet (you signed up with Google / Apple), you will be required to set up one when you change your email.
In addition to following the steps above 👆:
After you enter your 6-digit verification code, you will be signed out of your account.
You will receive another email with instructions to set up your password
Click on the link in your email to set up your password
You don't have access to your Qonto app or an error message is displayed?
To proceed with this modification, we need to verify your identity. We just want to ensure that no one is trying to impersonate you.🕵️♂️
Please send us the following documents by chat:
This form completed and signed by you
A selfie, having in your hand your ID document close to your face, and a blank sheet of paper with the current date handwritten
