When you make a pre-authorization hold for a rental:

  1. If the amount is less than €1,000, it will be released within a maximum of 8 days.

  2. If the amount is more than €1,000, it will be released within 30 days.

Don't worry, we can release your pre-authorization hold of more than €1,000 before this deadline!

For that, you simply have to provide us with the ticket for the closing of the transaction, the receipt that the merchant gave you.

☝️The closing ticket must contain the last 4 digits of the card and the file number.

Did this answer your question?