When you make a pre-authorization hold for a rental:
If the amount is less than €1,000 it will be released within a maximum of 9 calendar days from the date of pre-authorisation. Qonto is not part of the process in this case and only the merchant can release the funds before this delay.
If the amount is equal or higher than €1,000 it will be released within a maximum of 31 calendar days from the date of pre-authorisation.
No worries, for such an amount, we can release the funds earlier if you send us the closing card receipt of the transaction the merchant gave you.
☝️The closing receipt must contain the last 4 digits of the card and the file number.