When you make a pre-authorization hold for a rental:
If the amount is less than €1,000 it will be released within a maximum of 9 days. Qonto is not part of the process in this case and only the merchant can release the funds before this delay.
If the amount is equal or higher than €1,000 it will be released within a maximum of 31 days.
No worries, for such an amount, we can release the funds earlier if you send us the closing card receipt of the transaction the merchant gave you.
☝️The closing receipt must contain the last 4 digits of the card and the file number.