When you create a new transfer, you need to justify the transaction by uploading a document.
This is necessary for all international transfers because these transfers are exposed to a higher level of risk and we need to verify them.
Before setting up a new transfer, it’s a good idea to have your document already at hand (e.g. as PDF, PNG or JPEG).
Which kinds of documents can justify a transfer?
Generally, we accept two types of documents:
Depending on your transfer purpose, the provided document may differ. Typical documents that we accept are supplier invoices, signed sales agreements, payslips, proof of payments or rental contracts.
How do I know my document is valid?
The invoice is issued to your company, and your company is the recipient of the services/ goods
On contracts, your company's name and legal information are shown (full official names, country of registration, registration number is a plus)
The recipients’s name and bank account details in the document match the beneficiary details in Qonto
The positions of the invoice indicate a clear value/purpose
The invoice must be dated within 3 months
The contract is signed by both parties
⚠️ We cannot accept handwritten invoices or blurry pictures.
⚠️⚠️ If the provided document is invalid, the transfer will be rejected and the money will be returned to your account which may take 3-5 days.