From your Qonto mobile app 📲
SEPA B2B direct debits
Complete and sign the B2B mandate provided by the creditor
Log in to your Qonto mobile application and click on Outgoing direct debits in the Menu section
Click on the + button to download the mandate
Take a photo of the money order or select it from your photo library or other folder
Enter the details of the mandate: the Unique Mandate Reference (RUM), Your SEPA Creditor Identifier (ICS) and the payment frequency (one-off or recurring)
Validate the mandate
Please note, an inter-company SEPA direct debit cannot be contested after its execution.
💡If you have configured strong authentication on your account, you will receive a confirmation request on your associated phone.
From your web application 💻
SEPA B2B direct debits
Sign the B2B direct debit mandate provided by the creditor
Log in to your Qonto account from your computer and add it to the Outgoing Direct Debits section of the Pro Account section.
Enter the mandate information: the Unique Mandate Reference (RUM), the SEPA Creditor Identifier (ICS) and the type of payment (single or recurring)
Please note, an inter-company SEPA direct debit cannot be contested after its execution.
💡If you have configured Strong Authentication on your account, you will receive a confirmation request on your associated phone.
SEPA Core direct debits
You don't have to do anything on your Qonto Account!
All you need to do is provide your Qonto bank details to your creditor. You can download them at any time from your account. The creditor will be authorized to debit your account.
You can dispute a SEPA Core direct debit if the amount that appeared in your account history appears to be incorrect.