We now enable our clients to be credited via direct debit. You can find this option in the Incoming direct debits section of your interface. Only IBANs which are part of the SEPA zone are allowed for now.
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Once you have set up a mandate with a client, we will notify you by email when the mandate has been approved by your client, and for any status changes regarding the direct debit.
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Go to your Business Account section, and then click on incoming direct debits. At the top right corner of your screen, select the button Set up a collection to start setting up a direct debit.

Next, choose from the two types of direct debits you wish to set up:

☝️ Good to know: We will always make debtors sign recurring mandates electronically before collecting direct debits.

💡 Need to automate the payment collection of a recurring invoice? Learn how to set up a direct debit for your recurring invoices.

Which are the steps to set up a direct debit collection?

Once you have clicked on one-off direct debit, you will have to select a client. The list on your interface is identical* to the one from the Invoices > Supplier list section.

*The list is shared between Client invoices and Incoming direct debits, and changes made in one of the sections will be reflected in the other one.
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Start by filling the client’s information (only the client’s name and the email address are mandatory to continue).

Then complete the information on the collection page and press continue:
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For one-off direct debit:

For recurring direct debit:

Then complete the information on the collection page and press continue:

You can then choose to notify your client by sending them an email before debiting the payment, or add an attachment to support this direct debit.
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Last step, double-check every information before confirming the direct debit and then press confirm.
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If you already have a mandate with this client, you will have two options:

If you do not already have one, please follow the steps below 👇
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Once you confirm the one-off direct debit, a page will appear inviting you to share the payment link.

You can either:

In any case, your client must be notified and authorize the payment for the direct debit to occur.
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Once you have chosen a one-off or recurring direct debit and that you have not already set up a mandate with this client, we will invite you to share a payment link.

This will enable your client to authorize the payment so you can collect the money.

If you click on it and find the error message “This page is no longer available”, here might be why:

Yes, you will receive an email to inform you when the payment link has been approved by your client.
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It depends on the direct debit type that you have chosen:

If you wish to revoke or cancel a one-off or recurring direct debit, you cannot do it autonomously. In that case, please contact the support via chat or email.
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Your client can request a refund for a direct debit payment within 8 weeks. If they do, the funds will be automatically withdrawn from your account and returned to the client.

In case of refund and insufficient funds, your account will go on a debtor position that we will invite you to settle as soon as possible. This situation might lead to a loss of eligibility for SDD collection, potential lawsuits etc.
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Yes, you can discover your collection limit on your interface directly or via email once you have set it up on your account. The amount refreshes each month and may evolve in the future.
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Find below the details of the costs incurred by using direct debits:

Here are the costs of returning funds for a direct debit: