My outgoing transfer was returned to me, why?
Updated over a week ago

It may be that the beneficiary bank returns a transfer under certain conditions. Indeed, some banks (especially Neobanks) are particularly vigilant to receive a transfer (N26, Compte-Nickel, HelloBank, Revolut ...)

So, make sure to follow that conditions:

- The name of the beneficiary must be exactly the same as on the RIB

If you mention that the transfer is for the company "Qonto", make sure that the company name match the name on the RIB. The transfer can be returned for this reason.

- The reason for the transfer must be clearly identifiable

The reference of a transfer is a vital information for compliance service. Thus, a transfer denominated "invoice" can be returned. In this case, we advise you to clearly indicate the invoice number. Same remark for salaries, we advise you to inform the month and the year of the salary in question.

- The IBAN must be correct

☝️ Good to know: take a look to the different transfer status by clicking here. It can provide complementary informations that could be useful in some cases.

The beneficiary's account has been closed?

The beneficiary may have closed his account. In this case, we invite you to contact him.

In case of rejection of your transfer by the beneficiary bank, the transfer is credited to your account within 6 to 8 business days (delays may apply).

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