All Collections
Managing my cards and cards transactions
How can I benefit from the concierge service?
How can I benefit from the concierge service?
Updated over a week ago

Thanks to your X card, you can benefit from our concierge service!

What is a concierge service?

It’s an extra help that you can receive 7 days a week to facilitate your business and personal life. 🙂

Indeed, the concierge service included in your X card allows you to request for free*: information, bookings and quotes depending on your needs.

Here are a few examples of requests :

📝 Legal and administrative information (visa, legal, Covid-19, insurance…)

✈️ Flight/train booking search

🧹 Cleaning services

🚗 Car rental (in France and abroad)

🏨 Accommodation search (short and long term rentals)

💐 Flower delivery (even abroad)

🛠 Handyman services

👨‍🍳 Restaurant booking

🎟 Ticket booking (concerts, sport events, ...)

None of what you need is on this list? No worries, you can still send your request! Our concierge team will do its best to assist you 🙌

  • ☝️ Any information request or booking assistance is free of charge. Regarding other services, you will receive different quotes from the concierge to make your choice.

How to make a request:

  1. First, make sure your X card has been activated.

  2. From your computer interface, click on the section Business account, click on Cards, and on the relevant Metal card.

  3. You can access to Concierge and lounge option at the bottom on the right.

  4. In the Concierge section, click on Make a request.

  5. Submit your request on the text box, and provide as many details as possible (For example: Hi, I would like to know the entry requirements to travel to the US as an Italian citizen, for my business trip?)

  6. Choose if you prefer to be contacted by SMS or by e-mail.

  7. Once the request has been formulated and submitted, your concierge will get back to you between 9 am and 9 pm. Then, you’ll be able to chat with them by SMS or e-mail based on what you have chosen.

On Mobile App the Concierge section is under More > Settings & Tools.

Good to know:

💬 Our concierge can speak French, English, Italian, Spanish and German.

🆓 You can contact the concierge for free only if you hold an X card under your name.

Did this answer your question?