Your X card gives you access to our concierge service.
What is a concierge service?
Just like a personal assistant available 7 days a week, the Concierge service included in the X card allows you to request help for the tasks that you would be happy to delegate. You can ask for whatever you want! Here are a few examples of requests :
"Could you come and put up curtain rods at my house?"
Event planning, ticketing, information, dry-cleaning.
"Could you organize my company's new year party?"
"Could you make an appointment with a general practitioner in the center of Paris?"
Research and administrative tasks
"I'm looking for an apartment for my son and I can't get through the paperwork, could you please help me?".
"Hello, I'm abroad and I have no Internet, could you reschedule my train booking, here are my credentials: ..."
And much more!
How to use the service?
Once your X card has been received and activated, you will be able to use the service.
Note: If you have any doubts about the process of activating your card, do not hesitate to consult this article.
To make a request :
Go to the Concierge & Lounge section of your application. Using a computer? You’ll find it in the main menu. Using our mobile app? Go to the More section to access it.
In the Concierge section, click on Make a request.
A form will allow you to explain your needs. You will have the choice of being contacted by SMS or by e-mail. Moreover, if you wish to change your phone number, do not hesitate to consult this article.
Once the request has been formulated and sent, your concierge will get back to you between 9 am and 9 pm. Then, you’ll be able to chat with them by SMS or e-mail based on what you have chosen.