🚨 Physical cards have to be activated in your Qonto app before you can use them.

I've just received my card, what do I do now?

Step 1 - I activate my card in the Qonto app

Card activation can be done from your mobile or desktop app.

Option 1 - Sign in into Qonto via the following link and let us guide you from there to activate your card: https://qonto.com/activate

Option 2 - If you’re already connected to your Qonto app, go to the section ‘Business Account’, click on 'Cards', select your new card and click on ‘Activate card’.

In both cases, you’ll need to enter the 8 last digit of your card to activate it.

💡 If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone.

Step 2 - I activate my PIN code with my first payment in-store (or through an ATM)

👉 You have set your PIN code (secret code) when ordering your card. To check it, select your activated card in your app and click on “See PIN”.

To confirm your PIN, you have two options:

Option 1 - During your first payment in-store, insert your card in the payment terminal and enter your PIN code.

Option 2 - Have an ATM close by? Insert your card and enter your PIN code. You don’t have to continue the withdrawal, you can cancel the operation after having entered your PIN. If you validate the withdrawal, you may be charged a € 1 fee (card One).

💡 By downloading the mobile Qonto app, you’ll have access to your PIN code at any time, so you can check when you have any doubt.

Good to know:

  • You can customize the name of your cards to organize your expenses. 👉 How to customize my Qonto card name?

  • If the card has been set up for you, you can review at anytime the payment limits and options you have access to from your Cards section.

  • Virtual and Flash cards don’t need to be activated. You can pay with them straight after creation. ⚡

    • Virtual cards are free from the Solo Smart plan.

    • Flash cards are available on Business (Advanced) and Enterprise plans only

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