🚨 Physical cards have to be activated before you can use them.

I've just received my card, what do I do now?

Step 1 - I activate my card in the Qonto app

  1. Go to the Cards section

  2. Select your new card and click on Activate card

  3. Enter the ID number written on the back of your card, just below the signature zone

Your card is activated and you can start paying online!

💡 If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone.

Step 2 - I activate my PIN code with my first payment in-store (or through an ATM)

Option 1: During your first payment in-store, insert your card in the payment terminal and enter your PIN code.

Option 2: Have an ATM close by? Insert your card and enter your PIN code. You don’t have to continue the withdrawal, you can cancel the operation after having entered your PIN. If you validate the withdrawal, you may be charged a € 1 fee (card One).

☝️ Have a doubt on your PIN code ? Find it in your Qonto web or mobile app. Go to the Cards section, select your card and click on “View PIN”.

Good to know:

  • You can customize the name of your cards to organize your expenses. 👉 How to customize my Qonto card name?

  • If the card has been set up for you, you can review at anytime the payment limits and options you have access to from your Cards section.

  • Virtual and Flash cards don’t need to be activated. You can pay with them straight after creation. ⚡

    -Virtual cards are free from the Solo Smart plan.

    - Flash cards are available on Business (Advanced) and Enterprise plans only.

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