Why was this SEPA Direct Debit declined?
Updated over a week ago

SEPA Direct Debits may be rejected for different reasons:

  • If your balance is running low : top up your account

  • If the direct debit request has been sent less than 48 working hours before the debit date

  • If your Qonto account isn’t validated : upload your B2B mandate

  • If the B2B SEPA Direct Debit mandate is incorrect or hasn’t been correctly uploaded on Qonto : create a new B2B mandate

☝️ Good to know: the direct debit remains pending 48 working hours to give you time to fix the situation.

Some tips to avoid rejection fees and unpleasant surprises

  • Keep an eye on your account by downloading Qonto iOS or Android App! By checking your balance daily you can say goodbye to bad surprises.

  • Also, make sure that the creditor information entered is correct and that you have successfully filed the SEPA Direct Debit mandate in your Qonto interface.

  • If your direct debit has been declined, we advise you to contact the beneficiary to find a solution: initiate a transfer / represent a direct debit

If you think that all the information were correctly settled for your direct debit to be accepted, do not hesitate to contact us:

💬 We encourage you to contact us by chat by logging into your Qonto space, but you can call us as well on our hotline.

💌 Send us a Private message on Facebook or Twitter

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