In certain situations, it may happen that you don't receive the necessary SMS to validate sensitive operations from your phone.
What alternative do I have to SMS?
☝️ Good to know: If you have not received the SMS, we will send it to you automatically on the mobile app WhatsApp, if it is active on your phone, for the following cases:
You don’t have Whatsapp on your phone yet? We advise you to download it and then retry.
I have successfully installed WhatsApp, but I still don't receive the SMS.
Then, if you still don't receive an SMS, here are some tips on how to deal with the situation:
Make sure you have an adequate telephone network
If you have a dual SIM phone, remove the SIM not associated with the Qonto's account
If the roaming* is on, turn the roaming off and try again
Check if the hour and the date of the phone is set in automatic mode
Re-start the phone again
If you are abroad, send an email/message to your phone number operator and verify that the SMS are on and without the limits
*Roaming allows you to make phone calls or access the internet from abroad using a different operator than your own.
If you have followed these steps and the problem persists, contact our support by email or from the chat on your Qonto interface.