How to delete a physical card ?
Deleting a physical card is simple : you have to declare it as “stolen/lost” from your interface (even if you still have this card in your possession).
☝️ Good to know : Your card will definitely be deactivated, you will not be able to reactivate it afterward.
To delete your card :
From the section “Business Account”, click on “Cards”.
Select the relevant card and click on “Report lost/stolen" in the lower right corner.
Then select the “Report as lost” or “Report as stolen” option.
Finally, enter your password to confirm the action.
Done, your card is deactivated !
How to delete a virtual card?
You can easily delete a virtual card (including Online advertising cards and Instant* cards) from your Qonto interface. This action must be performed by the Account Holder, Admin or Manager (for their team).
☝️ Good to know : Your card will definitely be deactivated, you will not be able to reactivate it afterward.
From the section “Business Account”, click on “Cards”
Select the virtual card you want to delete
In the bottom right corner, click on “Delete Card”. Then select “Delete”
Donne ! Your virtual card is deactivated.
💡 If the card is "Blocked", it must first be "Unblocked" before it can be deleted. Check this article to know how to proceed.
The Instant* card expires on the end date set initially.
Available on Business (Advanced) and Enterprise plans only.