How to delete a physical card?

You have damaged your card, you want to switch to another range or you want to deactivate that of your employee?

You can delete a physical card at any time by declaring it as "lost" or "stolen" from your interface.

To do so:

  • Go to "card" section of your application.

  • Select the relevant card and click on report "Lost/stolen" in the lower right corner.

  • Then select the Lost or stolen option.

  • Finally, enter your password to confirm the action.

☝️ Good to know: This action is irreversible and will definitely block your card. Check your latest transactions to ensure that no fraudulent transactions have taken place.

How to delete a virtual card?

You don't need anymore your virtual card and you want to delete it?

It’s very easy!

Go to your "Card" tab and select the virtual card you want to delete. This action must be performed by the Account Holder, Admin or Manager (for their team).

In the bottom right corner, click on "Delete Card". Then select "Delete".

Please note that this action is irreversible and you will not be able to reactivate this card afterward.

The Flash* card expires on the end date set initially.

*Available on Business (Advanced) and Enterprise plans only.

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