How to delete a card?
Updated over a week ago

How to delete a physical card ?

Deleting a physical card is simple : you have to declare it as “stolen/lost” from your interface (even if you still have this card in your possession).

☝️ Good to know : Your card will definitely be deactivated, you will not be able to reactivate it afterward.

To delete your card :

  • From the section “Business Account”, click on “Cards”.

  • Select the relevant card and click on “Report lost/stolen" in the lower right corner.

  • Then select the “Report as lost” or “Report as stolen” option.

  • Confirm the action via Strong Customer Authentication on your paired device (more info here)

  • Done, your card is deactivated !

How to delete a virtual card?

You can easily delete a virtual card (including Online advertising cards and Instant* cards) from your Qonto interface. This action must be performed by the Account Holder, Admin or Manager (for their team).

☝️ Good to know : Your card will definitely be deactivated, you will not be able to reactivate it afterward.

  • From the section “Business Account”, click on “Cards”

  • Select the virtual card you want to delete

  • In the bottom right corner, click on “Delete Card”. Then select “Delete”

  • Done ! Your virtual card is deactivated.

💡 If the card is "Blocked", it must first be "Unblocked" before it can be deleted. Check this article to know how to proceed.

The Instant* card expires on the end date set initially.

  • Available on Business (Advanced) and Enterprise plans only.

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