You cannot find your Qonto card and wish to block it temporarily first, before maybe declaring it lost/stolen ? You can pause it.
How can I block temporarily a card ? 🔒
From the section ‘Business Account’, click on 'Cards'
Select the card you want to suspend
Click on 'Block card'
Submit your choice.
This action only suspends your card, it doesn't permanently block it. You can decide to unblock it after if you need to use it again.
How can I unblock a card following a temporarily blocking ? 🔓
From the section ‘Business Account’, click on 'Cards'
Select the card you want to unsuspend
Click on 'Unblock card'
Type in your password and select 'Unblock this card'
Submit your choice.
If you are an employee, you will need the validation of your Admin or Manager.
I haven't found my card and think it is definitely lost/stolen 😔
First unblock your card if you have blocked it temporarily
Declare it lost/stolen to block it permanently: Here are the steps