You cannot find your Qonto card and wish to block it temporarily first, before maybe declaring it lost/stolen ? You can pause it.

How can I block temporarily a card ? 🔒

  • From the section ‘Business Account’, click on 'Cards'

  • Select the card you want to suspend

  • In the right-hand side tab, at the bottom, click on 'Block card'

  • Select 'Block this card' in the pop-window

  • Submit your choice.

This action only suspends your card, it doesn't permanently block it.

If you want to be able to use a card again, after you've suspended it, you need to unblock it.

How can I unblock a card following a temporarily blocking ? 🔓

  • From the section ‘Business Account’, click on 'Cards'

  • Select the card you want to unsuspend

  • In the right-hand side tab, at the bottom, click on 'Unblock card'

  • Type in your password and select 'Unblock this card' in the pop-window

  • Submit your choice.

I haven't found my card and think it is definitely lost/stolen 😔

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