At Qonto, we consider checks to be an exceptional solution. The limit is set at €15,000/check.If one of your customers makes a payment of more than €15,000, we strongly recommend you to switch to instant transfers, which are both faster and more secure! Learn more about transfers.If you can’t get a transfer, you can contact customer service via chat by choosing "Talk to a human 👤"
Here are the steps to follow:
Send us the picture of the cheque on both sides. The check must be signed on the back.
Send us proof of payment (invoice, bill of sale or assignment, contract, etc.).
If Qonto confirms that it is cashable, you can send it to us by post to the address communicated by the customer service.
Then, our team will carry out audits of it, including a request for a fate opinion from the issuing bank. The delay will depend on the response of the issuing bank on which we have no control.
🚨 Qonto reserves the right to refuse to cash a check without justification.
👉 Please take into consideration that because this is an extraordinary process, we estimate that it takes approximately 25 days total before the credit of the check on the account.