How to submit a transfer request?
Julie avatar
Written by Julie
Updated over a week ago

For Business and Enterprise plan users, our Requests feature allows team members to initiate transfer requests in euros on behalf of an Admin or Manager, who are notified and can approve or reject a demand in just a few clicks.

To submit a transfer request in euros, you need to fill all required information in the "Requests" tab in the “Advance services” of the main menu. Then click on the "Request " button and select a Transfer.

You can add a receipt (such as the matching invoice) and a comment to justify your request.

Once you submit a transfer request, Admins and Managers will be notified by email and push notification.

Managers with the Whole company scope will also be able to make or initiate transfer requests to pay invoices in the Supplier Invoice section.

As soon as one of the Admins or Managers approves your pending request, it will be validated and executed the next morning. You will then be notified of the correct execution of your transfer by email.

In case of a change of plan or error, you can also cancel a transfer request (until your requests is approved by an Admin or Manager).

NB: Managers can only validate a transfer request only if it is within its monthly/per transfer limit, previously set by the Account Holder or an Administrator.

💡 If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone.

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