At Qonto, you are billed monthly, from beginning to end of the month.

How will I pay my monthly subscription?

We'll charge you directly from your Qonto account. That’s why your account balance should be higher than your monthly charges.

To know how much your monthly subscription is going to cost you, click here.

What happens if Qonto can't charge me?

In case of an insufficient balance, Qonto will not be able to charge your account, and you will be notified of a "payment failure." The fees are then categorized as pending until you top up your account

There are 2 different cases:

  • We cannot charge on the first day of the month, but the fees will be paid during the same month

If, after topping up, you have enough funds to settle the entire fee, Qonto will charge you automatically for the entire fee. For example, you have a pending fee of €9, and you added €10 to your account. You will no longer have pending fees.

  • We cannot charge on the 1st day of the month and those fees are not paid during the current month

In this case, you will have pending charges at the beginning of the next month. However, to avoid many pending charges, Qonto will attempt to collect all or part of the remaining monthly fees that are more than one month old on the 1st of each month.

☝️ Good to know: a receipt will be automatically attached to the direct debit made by Qonto

When will I be charged?

In addition to your monthly subscription, we charge your additional fees (off-subscription operations and extra cards, if needed). Our billing works this way:

  • At the beginning of each month, we charge your subscription and your extra cards and members.

  • During the month, we charge your additional fees (off-subscription operations).

  • On the 1st of each month, your invoice is available in your Qonto app with all your fees details you have to pay for last month (your subscription, your extra cards, and the additional fees).

  • On the 1st of each month, your receipt(s) will be available in your Qonto app with all your fees details you paid for last month.

☝️ Good to know: if you opened an account for an existing company during the month, your invoice will be available 30 days after your account opening. For example, the first invoice of an account opened on 15/10 for an existing company, will be available on 15/11. The next invoices will then be available every 1st of the month.

Where can I find my invoice?

Web access

  1. Click on your organization name and select Settings & Team

  2. Then go to the Subscription & Invoices tab

  3. You can upload your documents from the Invoices section.

Or

  1. Click on the transaction of your choice from the History section

  2. Then click on "Invoice & Receipt"

  3. You'll find your invoice attached and your receipt(s).

Mobile access

  1. Click on the transaction of your choice

  2. Then click on "Invoice & Receipt"

  3. You'll find your invoice attached and your receipt(s).

Where can I find my receipt?

Web access

  1. Click on the transaction of your choice from the History section

  2. Then click on "Invoice & Receipt"

  3. You'll find your invoice attached and your receipt(s).

Mobile access

  1. Click on the transaction of your choice

  2. Then click on "Invoice & Receipt"

  3. You'll find your invoice attached and your receipt(s).

☝️ Good to know: First receipts will be available from the first of December 2021

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