How does the forwarding email address work?
Updated over a week ago

For optimized management of digital receipts and invoices, these can be forwarded to us directly by email, to a dedicated Qonto address. We pair them with their corresponding transactions automatically in your application, so you no longer need to add them to Qonto manually.

☝️ This feature is available for our Smart, Premium, Essential, Business and Enterprise packages, and for outgoing payments only.

What about paper receipts? If they have been uploaded to your Qonto application after December 2020, they can be stored and certified with the same legal value as your digitised receipts. Read this article to learn more.

How does it work?

When a supplier emails you an invoice or receipt, you can forward it directly to your company’s unique Qonto email address.

You can find this address on your Qonto web application, under Settings > Tools customization > Receipt forward.

Be sure to send these documents from the email address you use in Qonto, as an external address will not be recognized.

💡 You can also whitelist another email address if you prefer to forward your receipts from your company’s billing address, for example. To do so, simply go to your Qonto web application.

Our algorithm detects this information automatically and pairs the receipt with its corresponding transaction. It then magically appears in your Qonto application! As an added bonus, the VAT is detected and applied to the transaction in Qonto automatically 😉

For receipts contained in the email body instead of an attachment (an Uber receipt, for instance), we convert it to a PDF and associate it with the transaction.

3 possible scenarios

Once we’ve received your receipt by email, there are 3 possible scenarios:

  1. In the majority of cases, we're confident that the receipt will be paired with its corresponding transaction. We'll send you a confirmation email with a link to your Qonto web app, so you can make changes if necessary.

  2. If we have doubts about the matching of a receipt, we'll send you suggestions for potential transactions. All you have to do is click the link provided to select the correct transaction. The suggested receipts are also displayed from the transaction on Qonto.

  3. If we're unable to find a transaction for the receipt, we'll let you know by email. In this case, you can either:

💡 Good to know: If an invoice is forwarded before the transaction is completed, you can still forward us the document. We will pair it with the transaction automatically once it has been completed.

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