An account holder can be changed at any time for various reasons (change of corporate officer, account opening by a third party, etc…).
👉 For German IBAN, the process is a bit different. Please check out the DE version of this article.
I am no longer the corporate officer of the company, what should I do?
If you have an Essential, Business or Enterprise plan:
You can first invite the new corporate officer of the company to join the account as an Admin.
Once this is done, we invite you to contact our support team via chat or email, with the following elements:
The company’s KBIS, dated less than 3 months ago and mentioning the name of the new corporate officer. Alternatively, you may also provide the minutes of a general meeting and the publication in the official journal, specifically for an association.
A selfie while holding your ID document close to your face, including a blank sheet of paper with the current date and the word “Qonto”, written by hand.
If you have a Basic, Smart, or Premium plan:
We invite you to contact our support team via chat or email and provide the same elements as requested above (selfie and KBIS), along with the email address, phone number, and name of the new corporate officer of the company.
As the new corporate officer of the company, how can I get access to the account?
First, you need to contact the former account holder and ask them to send you an invitation to join the account.
Once you joined the account as an Admin, you can contact our support team at [email protected] and ask to be given Account Holder access. You'll need to send us a KBIS, dated less than 3 months ago, mentioning that you are the new corporate officer and a selfie as per the conditions mentioned earlier in this article.
💡 You no longer have contact with the corporate officer, or you are in conflict with them? No worries, we can still proceed with the change of Account holder. To do so, please contact our support via chat or email with your selfie and the KBIS up-to-date.