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Qonto physical cards are sent through tracked mail for One/Plus cards, and through DHL for X (Metal) cards.

The shipping times are as follows :

  • 2 to 5 business days for the delivery of a One/Plus card (tracked mail)

  • 24h to 48h for the delivery of a X card

In the DOM-TOM, the delivery time can go beyond 5 working days.

Those periods apply from the moment the card order is validated.

In the case of a new account creation, the card order validation will only be effective from the moment the account is validated.

✌️ Good to know: Postal tracking is available 24 hours after initiating the order from the Cards section of your web application.

If you have not received your card within the maximum periods announced, do not hesitate to contact us by starting a chat from your Qonto app.

👉 For any delivery outside the European Union - including DOM-TOM, customs fees may apply. We invite you to contact our customer service.

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