With your Qonto account, you can get physical, virtual or Flash* Mastercard cards. Please note that only account holders, admins, and managers can perform this action.

💡 If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your paired phone.

If not, a 2-step-validation is required to finalize the order.

To order a card, go to the Cards section, click on the Create card button located in the top right corner of your interface, and follow these steps:

  • Choose the type of card, physical or virtual, that fits your needs ;

  • Name the (future) cardholder ;

  • Set the parameters of your card as you see fit (you'll be able to modify these settings at any time) ;

  • Set your payment and withdrawals limits ;

  • Set days of use and spending categories (optional)

  • Choose your delivery address (for physical cards) and find out when you should receive it ;

  • Set your PIN code
    🚨 Remember your PIN code well as it will be necessary for your physical payments with code and for your withdrawals. You can view your PIN at anytime from your desktop or mobile app after the card activation (in the Cards section, select your card and click on “View PIN”).

  • Enter the confirmation code sent by SMS ;

  • Your card has been ordered 🎉

☝️ Good to know: For security reasons, a card order is finalized only when the PIN code has been defined by its owner. If you order a card for another person, the process is the same, but this person will be invited by email to define their PIN code themselves.

For more information on how to set your PIN code, please read the dedicated article.
👉 How do I set the PIN code of my Qonto card?

For virtual and Flash cards, no need to wait ! They are activated as soon as they're created and enable you to make online payments as well as physical payments by adding them to Apple Pay or Google Pay.

An employee can now submit virtual or Flash card requests from the web or mobile application to their team Manager, Admin or Owner.* 👉 How can I submit a card request?

*only for Business and Enterprise packages

How does card delivery work ?

Qonto physical cards are sent through tracked mail for One/Plus cards, and through DHL for X (Metal) cards.

They can be sent as you see fit :

  • to the personal address of the cardholder ;

  • to the company’s head office :

  • If needed, you can create a "custom" address.

The shipping address is selected by the card order initiator (account owner, admin, manager).

What are the cards shipping times ?

The shipping times are as follows :

  • 2 to 5 business days for the delivery of a One/Plus card (tracked mail)

  • 24h to 48h for the delivery of a X card

Those periods apply from the moment the card order is validated.

In the case of a new account creation, the card order validation will only be effective from the moment the account is validated.

✌️ Good to know: Postal tracking is available 24 hours after initiating the order. You can follow the journey of your card to your mailbox at any time from the Cards section of your application.

If you have not received your card within the maximum periods announced, do not hesitate to contact us by starting a chat from your Qonto app.

Cards activation

Physical cards must be activated once received in order to use them.

👉 How do I activate my Qonto card?

Virtual and Flash* cards are activated as soon as they're created.

* Flash cards are available on Business (Advanced) and Enterprise plans only.

Did this answer your question?