How to see my PIN?

You PIN code is accessible at any time in your Cards section from your desktop or mobile app (once your card has been activated). To find it, go to the Cards section, select your card and click on “View PIN”.

💡 If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone.

☝️ Have a doubt on your PIN? Please do check it before trying again. Indeed, if you enter 3 times a wrong code, your card will be blocked and you’ll need to change your PIN.

How to change my PIN?

If you entered 3 times a wrong code or just forgot it, you can reset your PIN code anytime from your application.

To reset your Mastercard PIN code, select the card from the Cards section.

From the right tab of your screen, click on Reset PIN code and define a new card PIN code. Then, to finalize the activation, you have to complete a first transaction using your PIN, either in-store or at an ATM.

💡 If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone.

☝️ Upon receipt of your card, if you do not remember the first PIN defined during the order, it won't be possible, for security reasons, to request a reset.

In this case, you will have to delete this card and order a new one.

>> How to choose a secure PIN code?

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