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How can I see or change my PIN?
Updated over a week ago

How to see my PIN?

Your PIN code is accessible at any time in your Cards section from your desktop or mobile app. To find it:

  • Go to the Cards section

  • Select your card

  • Click on “See PIN

💡 If you have set up Strong Customer Authentication on your account, you will receive a confirmation request on your associated phone.

☝️ Have a doubt on your PIN? Please do check it before trying again. Indeed, if you enter 3 times a wrong code, your card will be blocked and you’ll need to change your PIN.

How to change my PIN?

If you entered 3 times a wrong code or just forgot it, you can reset your PIN code anytime from your application.

To reset your PIN code :

  • From the section ‘Business Account’, click on 'Cards'

  • From the right tab of your screen, click on ‘Reset PIN’ code and define a new card PIN code.

  • To finalize the activation, you have to complete 2 transactions using your PIN at an ATM.

You do not need to validate the withdrawal, you can cancel the operation after entering your PIN or deactivate this option on your card.

☝️ Upon receipt of your card, if you do not remember the first PIN defined during the order, it won't be possible, for security reasons, to request a reset.

In this case, you will have to delete this card and order a new one.

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